To meet HCM’s requirements, Telenor Connexion knew they’d need a strong partner. Since 2011, Telenor has been leveraging Ericsson’s IoT Accelerator to support global connectivity, device management and security through strong IoT asset management.
With Telenor Connexion, HCM’s connected machinery were able to gather data on location and operation. This allowed them to diagnose issues and perform valuable services, like preventative maintenance that significantly reduced costs and kept trucks up-and-running.
The Telenor Connexion solution used a 2G/3G (GSM) SIM embedded in an M2M module. With extensive roaming partnerships, it would provide the end-to-end connectivity needed for HCM across more than 150 countries. Telenor Connexion was also able to deliver cost-saving technology support, and with new service level agreement (SLAs) capabilities, HCM could guarantee its customers a high level of performance, accompanied by increased security and equipment support.
Seth Ryding, Vice President of Asia Pacific, Telenor Connexion
Telenor Connexion has enabled HCM to differentiate its connected machinery products and stand out in a competitive marketplace They have also empowered HCM to develop new revenue streams and introduce value-added services to customers such as SLAs, just-in-time delivery and customized billing.
Connected machinery helps contractors improve processes from maintenance to operational support to actual security. Real-time data keeps trucks running, reduces the potential for costly and dangerous equipment failures, and improves the safety of workers through alarms and real-time alerts.
The Telenor Connexion solution accomplished it all and has since continued to evolve. Today, Telenor Connexion and HCM conduct bi-yearly technology workshops in Sweden and Japan, during which the companies develop a technology roadmap for customer service.
HMC remains a leading IoT innovator in heavy machinery, with 150,000 connected excavators alone operating all around the world.