B2X Care Solutions, the leading provider of customer care solutions for smartphones, Tuesday announced that it has raised $15 Million funding led by Earlybird Venture Capital and acquired a majority stake in the ‘ The Service Solutions (TSS)’, an Indian company offering managed care services for smartphones.
TSS which is an Apple Authorized Service Providers (AASP) and Apple Authorized Reseller (AAR) in India, serves a wide range for smartphone OEMs, including Micromax, D-Link, HCL Infosystems, Voltas Limited, Fly Mobiles, and AnyData Technologies. Through this acquisition all TSS service stores will be rebranded as B2X Care Solutions and the existing management team will continue to drive business in India and Middle East for B2X, with Sreevathsa, CEO of TSS becoming the Managing Director of the new entity.
According to B2X, their cloud-based Smart Service Platform enables improved customer care and provides best practices across service delivery processes to ensure consistency and quality across service operations. The company claims that they are the preferred choice for smartphone manufacturers in more than 110 countries worldwide.
Thomas Berlemann, CEO of B2X Care Solutions
We couldn’t be happier to announce our funding and acquisition of TSS at the same time. The financing will help us to aggressively grow our engineering and sales efforts in response to the expanding demand for our Smart Service Platform. For us to be successful in India, we know that it will require very strong local capabilities. TSS is a rising star in India and their cloud based capabilities completes the B2X technology roadmap. In addition, the TSS leadership team has a strong background and is extremely well connected in our industry in India, which opens up great opportunities for future growth.
Sreevathsa Prabhakar, Founder and Managing Director of TSS
We have truly built a technology enabled services company with our own software development and evolved a cloud based After Market Support Platform, and this will further increase B2X’s customer service focus in one of the fastest growing smartphone markets in the world.